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ThinkCap Advisors
Aug 18, 20244 min read
CRM For Customer Service: Secret of Delivering Great Customer Experiences
With decreasing product differentiation and increasing competition, companies must deliver exceptional experiences to retain customers....
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ThinkCap Advisors
Jul 15, 20243 min read
Why You Should Hire a CRM Consulting Firm: 5 Key Reasons
CRMs have become instrumental for any business aiming to optimize customer interactions, streamline processes, and improve sales...
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ThinkCap Advisors
Jul 9, 20242 min read
Boosting CRM Software Efficiency and Effectiveness with Generative AI
Integrating AI into CRM systems represents a significant leap forward, providing advanced capabilities that streamline operations and...
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ThinkCap Advisors
May 24, 20243 min read
How a CRM Consulting Services Firm Supports Successful CRM Implementation
Introduction Customer Relationship Management (CRM) systems are crucial for businesses aiming to streamline their interactions with...
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ThinkCap Advisors
Apr 15, 20243 min read
Transforming Payment Solutions Business: Streamlining Customer Onboarding with CRM Consulting Services
About the Project: Over 100 reports and multiple dashboard widgets enable senior management to keep track of customer onboarding and...
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ThinkCap Advisors
Sep 29, 20233 min read
CRM Software for Healthcare Industry: Explained
Healthcare providers continually seek to enhance patient experiences, streamline operations, and boost overall efficiency. Customer...
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Apr 9, 20232 min read
CRM Consulting VS CRM Implementation – Key Differentiators
Customer Relationship Management (CRM) has become a vital tool for businesses to manage their customer relationships effectively. The...
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Apr 9, 20232 min read
To Fix Your CRM Software, Fix Your CRM Process
A CRM process enables a company to interact with customers, partners, suppliers, and potential customers. From brand awareness to...
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Apr 9, 20232 min read
Open Source CRM – The Other Side of CRM applications
We recently evaluated CRM software applications for a client who wanted to avoid incurring user licence costs and has a team of in-house...
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Apr 9, 20233 min read
Guide To Successful CRM Implementation – 5 Steps
According to various estimates, 50% of CRM implementations fail. Some analysts peg it as high as 70%. It’s ironic, however, that...
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Apr 9, 20233 min read
Do You Use Your CRM for Lead Nurturing
When we work with clients on CRM consulting projects, often the discussion starts around lead management, lead allocation, sales pipeline...
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Apr 9, 20232 min read
CRM – Driver of Customer Acquisition and Engagement for EdTech Companies
With the Indian education system going the tech way – driven by online learning and mobile apps. Companies must track each learner from...
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rahul359
Apr 9, 20233 min read
How to get an Internal Buy-In for a CRM software
Most CRM implementations fail because users who should use the system do not do so. In most organizations, the need for CRM is driven by...
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rahul359
Apr 9, 20232 min read
CRM Consulting Firms: How to Choose One
The CRM software market has grown to over 52 billion USD as of 2021. CRMs such as Salesforce, Oracle, Adobe and Microsoft lead the...
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rahul359
Mar 14, 20232 min read
Impact of CRM On Fintech Companies
The world is seeing a radical shift in the evolution of Fintech companies. Managing and maintaining customer relationships is challenging...
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rahul359
Mar 14, 20232 min read
CRM Trends to keep an eye on in 2022 in the Indian Corporate
The backbone of business has always been customer-centric. For any business to run, there must be consistent service and gradual growth...
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ThinkCap Advisors
Feb 104 min read
From Compliance to Impact: Understanding Impact Assessment of CSR
With a growing base of socially conscious business leadership, Corporate Social Responsibility (CSR) in India is evolving beyond mere...
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