CRM For Customer Service: Secret of Delivering Great Customer Experiences

ThinkCap Advisors

Aug 184 min read

CRM For Customer Service: Secret of Delivering Great Customer Experiences

With decreasing product differentiation and increasing competition, companies must deliver exceptional experiences to retain customers....

Why You Should Hire a CRM Consulting Firm: 5 Key Reasons

ThinkCap Advisors

Jul 153 min read

Consulting

Why You Should Hire a CRM Consulting Firm: 5 Key Reasons

CRMs have become instrumental for any business aiming to optimize customer interactions, streamline processes, and improve sales...

Boosting CRM Software Efficiency and Effectiveness with Generative AI

ThinkCap Advisors

Jul 92 min read

Consulting

Boosting CRM Software Efficiency and Effectiveness with Generative AI

Integrating AI into CRM systems represents a significant leap forward, providing advanced capabilities that streamline operations and...

How a CRM Consulting Services Firm Supports Successful CRM Implementation

ThinkCap Advisors

May 243 min read

Consulting

How a CRM Consulting Services Firm Supports Successful CRM Implementation

Introduction Customer Relationship Management (CRM) systems are crucial for businesses aiming to streamline their interactions with...

Transforming Payment Solutions Business: Streamlining Customer Onboarding with CRM Consulting Services

ThinkCap Advisors

Apr 153 min read

Case Studies

Transforming Payment Solutions Business: Streamlining Customer Onboarding with CRM Consulting Services

About the Project: Over 100 reports and multiple dashboard widgets enable senior management to keep track of customer onboarding and...

CRM Software for Healthcare Industry: Explained

ThinkCap Advisors

Sep 29, 20233 min read

Consulting

CRM Software for Healthcare Industry: Explained

Healthcare providers continually seek to enhance patient experiences, streamline operations, and boost overall efficiency. Customer...

Apr 9, 20232 min read

Consulting

CRM Consulting VS CRM Implementation – Key Differentiators

Customer Relationship Management (CRM) has become a vital tool for businesses to manage their customer relationships effectively. The...

To Fix Your CRM Software, Fix Your CRM Process

Apr 9, 20232 min read

Consulting

To Fix Your CRM Software, Fix Your CRM Process

A CRM process enables a company to interact with customers, partners, suppliers, and potential customers. From brand awareness to...

Open Source CRM – The Other Side of CRM applications

Apr 9, 20232 min read

Consulting

Open Source CRM – The Other Side of CRM applications

We recently evaluated CRM software applications for a client who wanted to avoid incurring user licence costs and has a team of in-house...

Guide To Successful CRM Implementation – 5 Steps

Apr 9, 20233 min read

Consulting

Guide To Successful CRM Implementation – 5 Steps

According to various estimates, 50% of CRM implementations fail. Some analysts peg it as high as 70%. It’s ironic, however, that...

Apr 9, 20233 min read

Consulting

Do You Use Your CRM for Lead Nurturing

When we work with clients on CRM consulting projects, often the discussion starts around lead management, lead allocation, sales pipeline...

CRM – Driver of Customer Acquisition and Engagement for EdTech Companies

Apr 9, 20232 min read

Consulting

CRM – Driver of Customer Acquisition and Engagement for EdTech Companies

With the Indian education system going the tech way – driven by online learning and mobile apps. Companies must track each learner from...

How to get an Internal Buy-In for a CRM software

ThinkCap Advisors Team

Apr 9, 20233 min read

Consulting

How to get an Internal Buy-In for a CRM software

Most CRM implementations fail because users who should use the system do not do so. In most organizations, the need for CRM is driven by...

ThinkCap Advisors Team

Apr 9, 20232 min read

Social Sector

CRM Consulting Firms: How to Choose One

The CRM software market has grown to over 52 billion USD as of 2021. CRMs such as Salesforce, Oracle, Adobe and Microsoft lead the...

ThinkCap Advisors Team

Mar 14, 20232 min read

Impact of CRM On Fintech Companies

The world is seeing a radical shift in the evolution of Fintech companies. Managing and maintaining customer relationships is challenging...

CRM Trends to keep an eye on in 2022 in the Indian Corporate

ThinkCap Advisors Team

Mar 14, 20232 min read

Consulting

CRM Trends to keep an eye on in 2022 in the Indian Corporate

The backbone of business has always been customer-centric. For any business to run, there must be consistent service and gradual growth...

The Difference Between a Marketing Consulting Firm & Marketing Agency

ThinkCap Advisors

5 days ago3 min read

The Difference Between a Marketing Consulting Firm & Marketing Agency

The landscape of marketing has evolved significantly, with businesses seeking specialized expertise to navigate the complexities of...

11 views0 comments

Knowledge is gold

FEATURED BLOG