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From Compliance to Impact: Understanding Impact Assessment of CSR
With a growing base of socially conscious business leadership, Corporate Social Responsibility (CSR) in India is evolving beyond mere...
ThinkCap Advisors
Feb 104 min read
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CRM for Lead Management: Prevent Lead Leakage and Enhance Sales Efficiency
In B2B sales especially where sales cycles are complex and long, effective lead management is the backbone of a successful sales...
ThinkCap Advisors
Sep 30, 20246 min read
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CRM For Customer Service: Secret of Delivering Great Customer Experiences
With decreasing product differentiation and increasing competition, companies must deliver exceptional experiences to retain customers....
ThinkCap Advisors
Aug 18, 20244 min read
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Why You Should Hire a CRM Consulting Firm: 5 Key Reasons
CRMs have become instrumental for any business aiming to optimize customer interactions, streamline processes, and improve sales...
ThinkCap Advisors
Jul 15, 20243 min read
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How a CRM Consulting Services Firm Supports Successful CRM Implementation
Introduction Customer Relationship Management (CRM) systems are crucial for businesses aiming to streamline their interactions with...
ThinkCap Advisors
May 24, 20243 min read
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Transforming Payment Solutions Business: Streamlining Customer Onboarding with CRM Consulting Services
About the Project: Over 100 reports and multiple dashboard widgets enable senior management to keep track of customer onboarding and...
ThinkCap Advisors
Apr 15, 20243 min read
31
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Navigating CRM Demos: A Comprehensive Guide From CRM Consulting Experts
Introduction A CRM demo stands as one of the pivotal steps in evaluating CRM software, yet it often proves to be the most time-consuming....
ThinkCap Advisors
Mar 27, 20244 min read
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Why it is important for a CRM Consulting Firm to be Product Agnostic
In the ever-evolving landscape of customer relationship management (CRM), businesses are constantly seeking ways to enhance their...
ThinkCap Advisors
Dec 27, 20233 min read
73
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CRM Software for Healthcare Industry: Explained
Healthcare providers continually seek to enhance patient experiences, streamline operations, and boost overall efficiency. Customer...
ThinkCap Advisors
Sep 29, 20233 min read
31
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Our Experience - Recommending Zoho as a CRM & Business Process Automation Suite
Disclaimer: We are a product agnostic CRM consulting services firm & not a Zoho partner or reseller. The intention of this post is to...
ThinkCap Advisors
Sep 7, 20232 min read
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Streamlining Student Signup, Purchase, and Onboarding with Zoho CRM
About the Project: The implemented solution provided greater visibility across the entire lead-to-sale and engagement journey. Background...
rahul359
May 1, 20232 min read
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Why NGO Due diligence is Critical – Key Reasons
Due diligence is an important step in ensuring that an NGO is legitimate and operates in a responsible manner before committing resources...
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Apr 9, 20232 min read
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CRM Consulting VS CRM Implementation – Key Differentiators
Customer Relationship Management (CRM) has become a vital tool for businesses to manage their customer relationships effectively. The...
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Apr 9, 20232 min read
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To Fix Your CRM Software, Fix Your CRM Process
A CRM process enables a company to interact with customers, partners, suppliers, and potential customers. From brand awareness to...
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Apr 9, 20232 min read
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CSR – Thematic Areas Trends & Spending
A CSR thematic area is the most important constituent of a company’s CSR strategy. It defines the theme and series of activities in which...
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Apr 9, 20232 min read
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Open Source CRM – The Other Side of CRM applications
We recently evaluated CRM software applications for a client who wanted to avoid incurring user licence costs and has a team of in-house...
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Apr 9, 20232 min read
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Guide To Successful CRM Implementation – 5 Steps
According to various estimates, 50% of CRM implementations fail. Some analysts peg it as high as 70%. It’s ironic, however, that...
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Apr 9, 20233 min read
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Applicability of CSR – The Basics
The Companies Act, 2013 requires every eligible company in India to spend 2% of their profits on Corporate Social Responsibility (“CSR”)...
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Apr 9, 20234 min read
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Do You Use Your CRM for Lead Nurturing
When we work with clients on CRM consulting projects, often the discussion starts around lead management, lead allocation, sales pipeline...
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Apr 9, 20233 min read
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CRM – Driver of Customer Acquisition and Engagement for EdTech Companies
With the Indian education system going the tech way – driven by online learning and mobile apps. Companies must track each learner from...
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Apr 9, 20232 min read
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Top SaaS Branding Mistakes to Avoid in 2025 & How Marketing Consultants Can Help
Building a strong brand is essential for any SaaS company looking to differentiate itself amongst its competitors. However, many SaaS...
ThinkCap Advisors
Mar 204 min read
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