CRM for Lead Management: Prevent Lead Leakage and Enhance Sales Efficiency

ThinkCap Advisors

Sep 306 min read

CRM for Lead Management: Prevent Lead Leakage and Enhance Sales Efficiency

In B2B sales especially where sales cycles are complex and long, effective lead management is the backbone of a successful sales...

CRM For Customer Service: Secret of Delivering Great Customer Experiences

ThinkCap Advisors

Aug 184 min read

Consulting

CRM For Customer Service: Secret of Delivering Great Customer Experiences

With decreasing product differentiation and increasing competition, companies must deliver exceptional experiences to retain customers....

Why You Should Hire a CRM Consulting Firm: 5 Key Reasons

ThinkCap Advisors

Jul 153 min read

Consulting

Why You Should Hire a CRM Consulting Firm: 5 Key Reasons

CRMs have become instrumental for any business aiming to optimize customer interactions, streamline processes, and improve sales...

How a CRM Consulting Services Firm Supports Successful CRM Implementation

ThinkCap Advisors

May 243 min read

Consulting

How a CRM Consulting Services Firm Supports Successful CRM Implementation

Introduction Customer Relationship Management (CRM) systems are crucial for businesses aiming to streamline their interactions with...

Transforming Payment Solutions Business: Streamlining Customer Onboarding with CRM Consulting Services

ThinkCap Advisors

Apr 153 min read

Case Studies

Transforming Payment Solutions Business: Streamlining Customer Onboarding with CRM Consulting Services

About the Project: Over 100 reports and multiple dashboard widgets enable senior management to keep track of customer onboarding and...

Navigating CRM Demos: A Comprehensive Guide From CRM Consulting Experts

ThinkCap Advisors

Mar 274 min read

Consulting

Navigating CRM Demos: A Comprehensive Guide From CRM Consulting Experts

Introduction A CRM demo stands as one of the pivotal steps in evaluating CRM software, yet it often proves to be the most time-consuming....

Why it is important for a CRM Consulting Firm to be Product Agnostic

ThinkCap Advisors

Dec 27, 20233 min read

Consulting

Why it is important for a CRM Consulting Firm to be Product Agnostic

In the ever-evolving landscape of customer relationship management (CRM), businesses are constantly seeking ways to enhance their...

CRM Software for Healthcare Industry: Explained

ThinkCap Advisors

Sep 29, 20233 min read

Consulting

CRM Software for Healthcare Industry: Explained

Healthcare providers continually seek to enhance patient experiences, streamline operations, and boost overall efficiency. Customer...

Our Experience - Recommending Zoho as a CRM & Business Process Automation Suite

ThinkCap Advisors

Sep 7, 20232 min read

Consulting

Our Experience - Recommending Zoho as a CRM & Business Process Automation Suite

Disclaimer: We are a product agnostic CRM consulting services firm & not a Zoho partner or reseller. The intention of this post is to...

ThinkCap Advisors Team

May 1, 20232 min read

Case Studies

Streamlining Student Signup, Purchase, and Onboarding with Zoho CRM

About the Project: The implemented solution provided greater visibility across the entire lead-to-sale and engagement journey. Background...

Why NGO Due diligence is Critical – Key Reasons

Apr 9, 20232 min read

Social Sector

Why NGO Due diligence is Critical – Key Reasons

Due diligence is an important step in ensuring that an NGO is legitimate and operates in a responsible manner before committing resources...

Apr 9, 20232 min read

Consulting

CRM Consulting VS CRM Implementation – Key Differentiators

Customer Relationship Management (CRM) has become a vital tool for businesses to manage their customer relationships effectively. The...

To Fix Your CRM Software, Fix Your CRM Process

Apr 9, 20232 min read

Consulting

To Fix Your CRM Software, Fix Your CRM Process

A CRM process enables a company to interact with customers, partners, suppliers, and potential customers. From brand awareness to...

Apr 9, 20232 min read

Social Sector

CSR – Thematic Areas Trends & Spending

A CSR thematic area is the most important constituent of a company’s CSR strategy. It defines the theme and series of activities in which...

Open Source CRM – The Other Side of CRM applications

Apr 9, 20232 min read

Consulting

Open Source CRM – The Other Side of CRM applications

We recently evaluated CRM software applications for a client who wanted to avoid incurring user licence costs and has a team of in-house...

Guide To Successful CRM Implementation – 5 Steps

Apr 9, 20233 min read

Consulting

Guide To Successful CRM Implementation – 5 Steps

According to various estimates, 50% of CRM implementations fail. Some analysts peg it as high as 70%. It’s ironic, however, that...

Apr 9, 20234 min read

Social Sector

Applicability of CSR – The Basics

The Companies Act, 2013 requires every eligible company in India to spend 2% of their profits on Corporate Social Responsibility (“CSR”)...

Apr 9, 20233 min read

Consulting

Do You Use Your CRM for Lead Nurturing

When we work with clients on CRM consulting projects, often the discussion starts around lead management, lead allocation, sales pipeline...

CRM – Driver of Customer Acquisition and Engagement for EdTech Companies

Apr 9, 20232 min read

Consulting

CRM – Driver of Customer Acquisition and Engagement for EdTech Companies

With the Indian education system going the tech way – driven by online learning and mobile apps. Companies must track each learner from...

How to get an Internal Buy-In for a CRM software

ThinkCap Advisors Team

Apr 9, 20233 min read

Consulting

How to get an Internal Buy-In for a CRM software

Most CRM implementations fail because users who should use the system do not do so. In most organizations, the need for CRM is driven by...

The Difference Between a Marketing Consulting Firm & Marketing Agency

ThinkCap Advisors

5 days ago3 min read

The Difference Between a Marketing Consulting Firm & Marketing Agency

The landscape of marketing has evolved significantly, with businesses seeking specialized expertise to navigate the complexities of...

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